State Farm® Insurance Agent Billy Costello
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joseph Hill
June 5, 2025
5
out of
5
rating by Joseph Hill
"Billy and his band of stunning agents are second to none in the industry. Communication on point, precise and thorough through every aspect of my policies. I couldn’t bring myself to let any other agency handle my insurance needs. I owe you guys some BBQ from the magic hands of Mr. Hill. Thank you guys for all you do."
We responded:
"Thank you, Joseph! I'm really happy to hear that you appreciate the communication and service from our team. We’re grateful for your trust and support! Let us know if there's anything else we can do for you."
Micah Hampton
June 4, 2025
1
out of
5
rating by Micah Hampton
"It was very difficult to get an appointment scheduled to talk to Billy because he spends few hours in the office. I picked a date 3 weeks out and confirmed it with the receptionist. I had to take off work because he doesn't take appointments after 3pm. After leaving work early and driving 30 minutes to his office I was told he had already left for the day with no apology or empathy. Staff acted like I was the problem for wanting to meet with him. On top of this my wife and I have been married for 3 years and dispite repeated phone calls asking to change her name on our policies it is still showing up as her maiden name. This agent doesn't care about his policy holders and is just cashing pay checks. Staff have the same attitude. Pick a different SF agent, this one won't help you."
We responded:
"I appreciate the time you took to leave this review Micah. I've tried calling back a few times with voicemails. Yes, there was a mix up in our meeting time today and I take full responsibility for that. The reason I tell my team not to schedule appointments after 3pm (Only from May-mid June) is because I volunteer my time coaching youth sports in town. The reason for the 3 week wait to schedule something isn't the norm. The past 3 weeks have had me in and out of the state to tend to personal matters but my office was fully staffed during my absence to assist customers. I have 4 licensed and trained Agents that work with me and are fully able to help customers when I'm not available. They did offer to assist you today but you insisted on only speaking to me. Just because I may not be in the office, doesn't mean I'm not present for my customers. Insurance and running a small business isn't a M-F 9-5 as issues happen 24/7 and I'm always available even outside of normal business hours helping with claims, meeting with customers outside of the office, etc. As I stated in my voicemail, please reach out to me and I'd be happy to meet with you at a time and place of your convenience. Looking forward to hearing from you and rectifying this issue. "
Tawnya N
April 25, 2025
1
out of
5
rating by Tawnya N
"Below you can see my positive review. I am now changing this. I have contacted this office probably 15 times in the past 2 months- called and called- no answer I’m actually so upset. They messed up on my original life policy by not changing my card over. Now I’m have been calling to get a reinstatement over and over- No response absolutely unreliable. I really can’t believe how much effort you have to make to make a payment. We promise we will call you back.. never get a call back. Most the time you call no answer. Just terrible that you have to lose sleep over your life insurance agency. Now it’s going to probably lapse again because of their lack of diligence. Prior review last year- I am very Happy with this State Farm. My rep is Kristen she is amazing! She is so helpful, I have my life insurance and home insurance through them and it has been such a joy to work with them and it has been so easy during the process. If ever I have any questions or concerns Kristen is so prompt to answer and so knowledgeable about helping me make the right decisions for my family. I wouldn't use anyone else when it comes to my families well being."
We responded:
"With all do respect Tawnya, I personally called and left you multiple voicemails that were not returned. There are multiple ways to pay your bills either online and by mailing them in (in addition to calling our 24/7 payment customer service line). There are also multiple contact attempts made to notify you of late payments well before policies become lapsed. If you can return my voicemails this week, we can easily fix this. "
Tiger Peone
January 22, 2025
5
out of
5
rating by Tiger Peone
"I am very satisfied with Stare Farm. My previous company didn’t allow me to bundle. With State Farm bundle package, I am saving money and the ease of switching was made very easy by their associates!!"
We responded:
"Thanks, Tiger, for your feedback! Glad our bundle package is saving you money and that the switch was easy. If you have questions or need help, reach out anytime. We're here for you!"
Angie Jones
August 9, 2024
5
out of
5
rating by Angie Jones
"Billy is personable, knowledgable, and funny. He really has personified "I love this town". He is a great insurance agent to have. He will always be on your side!"
We responded:
"Hey Angie, thanks so much for the awesome review! I'm really glad you feel that way about our service. It's great to know you appreciate the personal touch and humor. I'm always here to support you with your insurance needs! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
P and A
July 9, 2024
1
out of
5
rating by P and A
"We were signed up for Drive Safe & Save without our knowledge or consent. This is an app based tracking system that uses a Bluetooth dongle and gives a 10% discount to the policy. It is an opt-in only discount (according to State Farm). On finding out about tracking device, we removed it from our insurance, which then increased the price by 10%. I tried to resolve the issue with Billy as we felt this should have been disclosed to us when we went with State Farm and that the increase shouldn't apply. He blamed miscommunication (two 15 minute phone calls, one specifically regarding policy and discounts) and refused to remove the price increase. Not a nice experience. Additional - Please note the age of the response to this review (being older than the review). There is a reason for this. Update - Washington State office of the Insurance commissioner were involved in this situation."
We responded:
"We're sorry you felt that this discount was added without your consent. We're glad that your issue was resolved to your satisfaction. Thank you for continuing your business with State Farm. Also, there are two sides to every story but we cannot and will not get into specific details of customer transactions/actions on a public forum. This issue was resolved over a year ago with corrections being made. "
Jacob Sublie
June 23, 2024
1
out of
5
rating by Jacob Sublie
"Was a happy customer but they keep raising my rate for no reason. Then I completely spaced my bill last month and all I got was a email I didn’t see saying I was going to get cancelled. They couldn’t give me a call or something and say your going to get cancelled can you pay your bill? So I’m here the next month trying to pay my bill and see I have no insurance. Great!!! Now I will shop around for a better rate. Other companies actually care about your business to pick up the phone and call you about your bill."
We responded:
"Hi Jacob. Per the conversation with our office recently; we're still waiting for you to contact us back to update your payment information. We apologize for not calling you sooner but multiple mailers were sent out so let's make sure we have your correct mailing address on file. We also have multiple ways to set up payments and notifications for you in the future. Thank you for taking the time to write this review and allowing us the opportunity to fix this issue. "
Adeline Tooley
June 21, 2024
5
out of
5
rating by Adeline Tooley
"I moved away from Deer Park, but keep going this State Farm office because of Cindy. She is awesome!"
We responded:
"Adeline, your loyalty to our office despite moving away from Deer Park is truly appreciated! Cindy is indeed awesome, and we're thrilled that she has provided you with exceptional service. We're grateful for your kind words and look forward to assisting you with your insurance needs in the future! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Janet Johnson
June 18, 2024
5
out of
5
rating by Janet Johnson
"My Agent at State Farm was professional and so Helpful!!!"
We responded:
"Janet, I'm thrilled to hear that you found our team professional and incredibly helpful! We're pleased to have provided you with top-notch service. If you ever need assistance in the future, feel free to reach out. Thank you for choosing us! - Billy Costello, State Farm Insurance Agent, Deer Park, WA"
Rockland Excavation
June 6, 2024
5
out of
5
rating by Rockland Excavation
"This is truly the best insurance company! Always so helpful and Cindy is wonderful!"
We responded:
"Thank you! Cindy and our team are thrilled to hear you find our insurance services helpful and wonderful! We're pleased to have provided you with top-notch assistance. For any future insurance needs, feel free to reach out to our office. - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Kristie Morton
June 6, 2024
5
out of
5
rating by Kristie Morton
"We’ve worked with Cindy for years and she’s been amazing! Highly recommend!"
We responded:
"Kristie, we're happy to hear you've had an amazing experience working with Cindy! We're pleased to have provided you with exceptional service over the years. Thank you for recommending us! If you ever need assistance in the future, feel free to reach out. - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Hayden Rozelle
June 1, 2024
5
out of
5
rating by Hayden Rozelle
"I love State Farm. Especially Billy Costello, what a great guy. Even better dogs!! Meeting Jake was also a real treat. 10/10 would recommend"
We responded:
"Hayden, I'm thrilled you had a great experience with Jake and our office! I'm pleased you love State Farm and appreciate your recommendation. Thank you for your kind words about our team and furry friends! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
Ashley Strack
June 1, 2024
5
out of
5
rating by Ashley Strack
"This office is always so welcoming. Love the dogs too."
We responded:
"Ashley, we're thrilled you find our office welcoming! We're pleased you enjoy the company of our dogs too! Providing a warm and inviting atmosphere is important to us. Feel free to reach out for any insurance needs in the future! - Billy Costello - State Farm Insurance Agent, Deer Park, WA"
jacqueline rodriguez
February 16, 2024
1
out of
5
rating by jacqueline rodriguez
"Never call back and prices are high"
We responded:
"Hi Jacqueline. We're sorry that you feel that we don't call you back. We have multiple notes and documented interactions with you since you've been a customer including callbacks. If you'd like to discuss further, please reach out at 509-276-8714 and we'd be happy to speak to you directly. "
patrick murphy
December 13, 2023
5
out of
5
rating by patrick murphy
"Love these guys. They really care and treat you like family. Great folks to deal with."
We responded:
"Thank you, Patrick, for the kind words! I believe that it's essential for insurance agents to build relationships with their clients, allowing us to provide the best possible customer service and coverage for your needs."
Dawn Kleinhuizen
September 30, 2023
3
out of
5
rating by Dawn Kleinhuizen
"Don't know, never met him. We did have our insurance threw that office but we have since changed offices. Billy told our new agent he would call us but never did. This office was not the usual we have experienced with State Farm."
We responded:
"Hi, Dawn. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
Art
August 25, 2023
5
out of
5
rating by Art
"Great insurance company to work with"
We responded:
"Thank you for the five star review and trusting us with your insurance needs Art! :)"
anne wines
August 16, 2023
5
out of
5
rating by anne wines
"Fantastic Insurance Agents! Super Friendly, very prompt and courteous staff as well as cost affective! We needed to lower our auto insurance expenses for monthly budget and get homeowners on our log home, these agents did it and then some! We have saved over $140 per month on all of our insurance needs over the other company we had been with for 14 years, that was only suppling us with auto insurance. Billy Costello -State Farm Agents did this for us in just 1 phone call- everything was sent up and we have been so happy we have made the move to do business with them! Two weeks later we bought 2 new vehicles and it was a simple phone call and we were set up with the changes needed- customer service is Excellent here. Don't hesitate to make the change to this State Farm Office they are EXCELLENT at serving their customers!"
We responded:
"Anne, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Stephen Schulte
August 15, 2023
5
out of
5
rating by Stephen Schulte
"I’ve been a customer for nearly 30 years and definitely recommend them as a fantastic insurance agent."
We responded:
"Thank you for the five-stars, Stephen! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Karlee shorts
August 14, 2023
5
out of
5
rating by Karlee shorts
"Awesome customer service! The team makes it easy to get switched over with great rates!"
We responded:
"Karlee, thank you so much for the positive review! We enjoy working with you and greatly appreciate your business."
Joey
August 13, 2023
5
out of
5
rating by Joey
"Billy was great to work with on the phone. He took the time to ask all the right questions to ensure all my insurance needs were met."
We responded:
"We love seeing reviews like this, Joseph! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
sarah swerin
August 9, 2023
5
out of
5
rating by sarah swerin
"We are so happy we changed to State Farm. We are saving on our monthly premium and receiving excellent customer service. My husband really enjoys visiting the office to pay the bill and see the dogs. Best insurance company yet!!!!"
We responded:
"Sarah, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Todd Peltier
August 9, 2023
5
out of
5
rating by Todd Peltier
"They are so helpful ,always know your name when you walk in the door . Plus they have 2 amazing puppies that greet you"
We responded:
"We love seeing reviews like this, Todd! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
emt1d
August 5, 2023
5
out of
5
rating by emt1d
"Friendly, and helpful staff"
We responded:
"Thank you so much for the kind review! We truly appreciate you!"
Lisa Adams
July 27, 2023
5
out of
5
rating by Lisa Adams
"Great local personalized insurance broker."
We responded:
"Thank you, Lisa, for the five-star rating! We appreciate you and the opportunity to help you with your insurance needs."